What we do
Ongoing Support & Maintenance
Keep your software secure, up to date, and running smoothly. We offer retainer and ad-hoc support so you can focus on your business.
Why ongoing support matters
Software doesn't stand still. Dependencies age, security issues are discovered, and your business needs small changes and new features over time. Without a plan, you risk downtime, security incidents, and a codebase that becomes harder and more expensive to change. We offer retainer and ad-hoc support so your site or app stays healthy and evolvable.
- Security updates and dependency upgrades so you're not exposed to known vulnerabilities.
- Monitoring and incident response so issues are caught and fixed quickly.
- Small changes and enhancements without re-engaging for a full project.
What we cover
Support can include: dependency and security updates, hosting and performance monitoring, bug fixes, content or copy updates, and small feature additions. We can work on a monthly retainer (predictable capacity) or on an ad-hoc basis for one-off fixes and tweaks. We document what we do so you and any future team have a clear record.
- Security patches, dependency updates, and compatibility with new browsers and devices.
- Bug fixes and performance tuning so your site or app stays fast and stable.
- Content updates, form changes, and minor feature work within agreed scope.
How we structure support
We typically propose a retainer (e.g. X hours per month) that covers routine updates and a backlog of small tasks. For one-off needs we can quote per task. We use ticketing or a simple backlog so you know what's in progress and what's next. Response times and scope are agreed up front so there are no surprises.
- Clear scope: what's in retainer vs. what's a separate project.
- Communication: status updates, change logs, and a single point of contact.
- Flexibility: scale hours up or down as your needs change.
Who it's for
Ideal if we built your site or app and you want the same team to maintain it; if you have an existing codebase and need a reliable partner for updates and fixes; or if you want peace of mind that security and performance are handled so you can focus on running your business. We'll assess your stack and propose a support plan that fits.
Ready to get started?
Tell us about your project and we'll outline how we can help—no obligation.